Developing your staff is the foundation of success.
Superior Hospitality Partners applies over 50 years of combined experience to develop a detailed, customized plan to build this foundation. We work with your leadership team to develop hands on training modules crafted to support the highest level of guest service delivery. Each module is unique - built to address specific needs for management or front line staff.
Contact us and put our proven strength and experience to work for you.
We believe that the client/guest experience is most valuable. This experience can blossom into success through our evaluation and training process. Superior Hospitality Partners works with you to grow your business by measuring and evaluating data to acheive the outstanding results you're looking for.
Change continuously happens, organization will understand that change is
necessary for their growth and will plan the changes that are needed. And
sometimes change is unexpectedly focused onto an organization. With a well
executed transition/ change plan and organization can elevate their
organization operations for future success. Superior Hospitality Partners
will customize this partnership to maximize our impact, but always
understanding that the end goal is an exit strategy.
We start with the "Discovery" phase then proceed to "Application'. We use our expertise to develop real-world, working strategies to bolster your success.
Shop your competitive market both in person, over the phone and online.
Mystery shopping is also available. We will field test your business and provide a thorough report.
Develop a thorough competitive evaluation to find and exploit your niche in the marketplace.
Review and make recommendations related to your online marketing efforts and general online presence.
Using the findings from the discovery process, Superior Hospitality Partners will forge and implement training modules for all departments with emphasis on service improvement and achieving favorable social media reviews as well as other consumer rating channels.
Revenue management, from the basics to complete implementation.
Generate a cost savings report through review of your daily staffing and purchasing procedures.
"Superior Hospitality Partners provided a unique approach to the training modules they utilized in recent sessions for the staffs of several of our properties. They first mystery shopped our hotels and developed training to emphasize the areas that need help. We found this approach to be beneficial and improved staff performance. Our staff varies in experience but even the seasoned veterans felt there was helpful information provided."
Ketan Patel - President, SCA Hotels
"One of the few workshops that I found
truly useful. I learned great tools."
Charles B. - workshop participant
"Superior Hospitality Partners made me
feel very comfortable in an uncomfortable
position for myself! - Tim E. - workshop participant
"Thank you for all your help in our quest for hotel ownership. We feel without your assistance we may have made a bad investment... Your experience is second to none. It is services such as yours we feel are essential to being successful in the industry."
Jim and Debbie Cook - hotel investors
After retiring from hands on hotel ownership I decided to use my experience of the hospitality industry to assist clients in maximizing their business potential. Owners and managers are often focused on day to day operations and may miss opportunities to enhance the guest experience with minor changes that will make your guests become
My 30 years of management and leadership experience keeping my hotels at the very top of the market brings an unique focus to these areas. My “think like an owner” philosophy has been invaluable in teaching my team at all levels to be aware of the impact they have on the guest experience. Our comprehensive review and customized application of these concepts will improve your market share, boost social media ratings, and increase guest satisfaction regardless of competition in your market.
These improvements will bolster your bottom line.
Eric Trotochaud, CHRM
I began my journey of creating memorable experiences for guests at a very young age while working at our family owned hotel. After many years of working through all departments in our family hotel, I began my formal education at Michigan State University in The School of Hospitality Business. Since graduation I have had the privilege of expanding my experiences within the industry.
My foundation in hospitality has been applied to many different businesses. Educating and training staff in non-traditional hospitality businesses about the belief in the experience of the consumer & the importance of the stories that they tell has been paramount to our success. Hospitality is not an industry or type of business; it is a mindset that builds the foundation for success through developing the experience.